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More branches, more telephone advisers, more internet services
You’ll eventually have access to a larger range of banking, savings, investment, insurance and mortgage services from the expanded network, which will comprise of more than 300 branches and 20 corporate banking centres, as well as more UK-based call centres and a stronger online presence.
All of this integration will, of course, take time but we will be doing everything we can to bring you these benefits as soon as possible. Where there are two branches in the same town, they may be merged over time to avoid duplication of services. We have announced that this will not involve any compulsory redundancies amongst branch staff.
A merger of this size and scope means that, in the short term, both Britannia and The Co-operative Financial Services will have to continue operating their own products, branch networks and systems. This means that, for the time being, you’ll be able to operate your Britannia accounts as usual. Until the businesses are fully integrated, Britannia customers will not be able to transact in a branch of The Co-operative Bank for their Britannia accounts and policies.
An ethical approach
At Britannia, we believe in operating ethically in all aspects of our business. We’re proud of our ethical and environmental commitment and are continually looking for new ways to incorporate an ethical approach into our business.
In 1992, The Co-operative Bank became the first UK high street bank to launch a customer-led Ethical Policy that set out where they would and would not invest their customers’ money. As a result, they are committed to regularly reviewing this Ethical Policy in line with customers’ views on the ethical issues facing the world today.
Every business that applies for lending or banking with The Co-operative Bank is screened to ensure that they don't conflict with the Bank’s Ethical Policy. If they fail the screening process, the Bank won't do business with them.
The merger reflects our common belief in ethical and socially responsible business practices.
The Co-operative Financial Services product and services
Product and service information provided by The Co-operative Financial Services
Following the merger between Britannia and The Co-operative Financial Services, you may be interested in products offered by The Co-operative Bank and The Co-operative Insurance that Britannia doesn’t currently provide.
As a merger of this size and scope takes time, both Britannia and The Co-operative Financial Services will continue operating their own products, branch networks and systems during the integration process.
We’ll of course keep all customers updated when this situation changes, but in the mean time you can click on the links below to find out more:
About The Co-operative Financial Services
Following the merger with The Co-operative Financial Services (CFS), background information on CFS and the Co-operative Group can be found by clicking on the link below:
Contact Us
We hope this website provides you with all the information you need to know about the merger. If you’re still unsure about anything, you can get in touch with us by e-mail using the contact us form, visiting your local branch, or calling us on 0808 156 1209*. But before you do, please check that your question hasn’t already been answered in our FAQs.
0808 - Calls from a BT landline are free, however mobile providers may charge.
Lines are open 8am-8pm Monday-Friday and Saturday 9am-12 noon.
Calls may be recorded and/or monitored.
