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Having your say
As owners, members have the opportunity to have a say in how the business is run – and this will not change now we have merged with The Co-operative Financial Services.
Britannia’s Annual General Meeting will, in future, be replaced with a different democratic process which will provide more regular opportunities for members to have their say.
The Co-operative Group operates a representative democracy model. This allows members to be elected to area committees, regional boards and the national board of The Co-operative Group.
Eligible members will be notified of every opportunity to have their say, as well as when and how they can stand for election.
Britannia has had the Members' Council since 2002 and members will continue to be represented in this way in the new organisation. And, of course, it will ensure your opinions are not only heard, but also acted upon.
Membership
At Britannia our commitment to our customers is reflected in all we do. Key to this is engaging with and listening to our key stakeholders, our customers.
Following our merger with The Co-operative Financial Services, we are working on further developing and improving our Customer Engagement Programme. Britannia customers are entitled to join The Co-operative Membership scheme.
The Co-operative Group website details current Co-operative member engagement activities and provides lots of useful information about:
- Member democracy
- Sharing the profits
- Member communities
- Membership events
- Member benefits
About The Co-operative Financial Services
Following the merger with The Co-operative Financial Services (CFS), background information on The Co-operative Financial Services and The Co-operative Group can be found by clicking on the link below:
Contact Us
We hope this website provides you with all the information you need to know about the merger. If you’re still unsure about anything, you can get in touch with us by e-mail using the contact us form, visiting your local branch, or calling us on 0808 156 1209*. But before you do, please check that your question hasn’t already been answered in our FAQs.
0808 - Calls from a BT landline are free, however mobile providers may charge.
Lines are open 8am-8pm Monday-Friday and Saturday 9am-12 noon.
Calls may be recorded and/or monitored.