Britannia

Britannia is a trading name of The Co-operative Bank p.l.c. which is part of The Co-operative Financial Services.

We take providing great products and service seriously.

We are authorised and regulated by the Financial Services Authority (No. 121885), are a member of the Financial Ombudsman Service and are licensed by the Office of Fair Trading (No. 006110).

All loans are subject to status and valuation.

Financial Ombudsman Service

We're covered by The Financial Ombudsman Service(FOS) which is available to settle certain complaints if they cannot be settled through our internal complaints procedure, details can be found in our 'Contact Us section'. FOS contact details are:

The Financial Ombudsman Service,
South Quay Plaza,
183 Marsh Wall,
London E14 9SR.

Redress

Deposit/Saving Accounts: Britannia and smile are trading names of The Co-operative Bank plc which is a member of the Financial Services Compensation Scheme (FSCS), established under the Financial Services and Markets Act 2000, which would pay compensation to eligible customers in the unlikely event of the Bank becoming insolvent. Ordinarily payments under the scheme are limited to a maximum of £50,000 of an eligible depositor’s total deposits held with the Bank.

Depositors are generally restricted to one maximum amount of £50,000 across an organisation, irrespective of the number of accounts held with that organisation. However, if you held accounts, which were covered by the FSCS, with both The Co-operative Bank (including smile) and with Britannia Building Society immediately prior to the date of merger of the two organisations on 1st August 2009, then until 30th December 2010 those accounts with each of the Bank and Britannia are covered for up to £50,000 each i.e. £50,000 for your Co-operative Bank account(s) and £50,000 for your Britannia account(s).

Mortgages: Mortgage advising and arranging is covered up to a maximum limit of £50,000.

Insurance: Insurance advising and arranging is covered for 90% of the claim, without any upper limit.

Although the vast majority of our customers will be covered by the FSCS, in line with the maximum amount per person, certain customers are not covered. The exclusions include large companies, large mutual associations and local authorities. Further details of the cover provided by the FSCS are available at www.fscs.org.uk or by phoning the FSCS on 020 7892 7300.