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If you're a Minicom user call us on:
0808 1566 698
Opening hours are Mon-Fri 9am-5pm.
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By Phone
Phone numbers for New Britannia Customers |
||
| Type of query | Contact details | |
|---|---|---|
| Savings | For all new Savings enquiries | 0800 013 4860 Mon-Fri 8am-8pm Sat 9am-12noon |
| Insurance | For all new enquiries for Home Insurance | 0808 156 1266 Mon-Fri 8am-8pm Sat 9am-1pm |
| For all new Payment Protection and Life & Critical Illness enquiries | 0808 156 2834 Mon-Fri 8am-8pm Sat 9am-1pm | |
| Mortgages | For all new Mortgage enquiries | 0800 013 1140 Mon-Fri 8am-8pm 9am-1pm Sat |
| For all new Additional Borrowing enquiries | 0800 915 3043 Mon-Fri 8am-8pm Sat 9am-1pm | |
| Calling about a recently-submitted mortgage application | 0845 1211 288 Mon-Fri 8am-6pm Sat 8am-1pm | |
| General | Making a complaint | 01538 391 744 Mon-Fri 8am-6pm Sat 9am-12noon |
Phone numbers for Existing Britannia Customers |
||
| Type of query | Contact details | |
|---|---|---|
| Savings | For all existing Savings enquiries | 0845 121 7909 Mon-Fri 8am-8pm Sat 9am-12noon |
| For all DirectSaver enquiries (inc. Online Servicing) | 0845 121 7905 Mon-Fri 8am-8pm Sat 9am-12noon |
|
| Insurance | For all existing enquiries for Home Insurance and Payment Protection | 0845 121 7913 Mon-Fri 8am-8pm Sat 9am-12noon |
| For enquiries on how to make a claim, please see the Making a Claim section. | ||
| Mortgages | For all existing Mortgage enquiries | 0808 156 2832 Mon-Fri 8am-8pm Sat 9am-12noon |
| For all existing Additional Borrowing enquiries | 0800 915 3043 Mon-Fri 8am-8pm Sat 9am-1pm | |
| Recently submitted home owner loans or additional borrowing applications | 0845 1211 288 Mon-Fri 8am-6pm Sat 9am-1pm |
|
| Credit Cards | For all existing Credit Card enquiries, or if your card is lost or stolen | 0845 850 0292 Lines are open 24 hours a day |
| Loans | For all existing Loan enquiries | 0845 762 6281 Mon-Fri 7.30am-10.30pm Sat 8.30am-6pm Sun 9.30am-5.30pm |
| General | Lost or stolen Cashcards | 0845 121 7922 Lines are open 24 hours a day |
| Lost or stolen Passbooks | 0845 121 7909 Mon-Fri 8am-8pm Sat 9am-12noon |
|
| Making a complaint | 01538 391 744 Mon-Fri 8am-6pm Sat 9am-12noon |
|
| Registrars' Co-operative Bank Preference Shares Computershare and their Co-operative Bank Shareholders | 0870 889 3293 Mon-Fri 8.30am-5.30pm |
|
| Registrars' Co-operative Bank Perpetual Subordinated Bonds (formerly Britannia Building Society PIBS) Equinti and their Co-operative Bank Bondholder | 0871 384 2304 Mon-Fri 8.30am-5.30pm |
|
Identification RequirementsCall charges
Call charges
0800 & 0808 - Calls from a BT landline are free, however mobile providers may charge.
0845 & 0870 - Please check with your service provider, as these call costs vary.
All calls may be recorded and/or monitored.