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Lost or stolen passbooks and cashcards
If you can't find your passbook or cashcard or even worse, you think it may have been stolen, get in touch with us as soon as you can.
If possible, please have your account number ready when you call. This helps us to find your details quicker.
Cashcards
- Call us on 0845 121 7922
and a new cashcard can be ordered for you.
Passbooks
- Firstly call us on 0845 121 7909 to report your passbook missing.
- Next complete a
lost or stolen passbook form. Drop the completed form into your local branch or post it to us at:
Britannia
Savings Services
Britannia House
Leek
Staffordshire Moorlands
ST13 5RG
Please note that you may only select the Cheque Closure or Transfer of Funds options on the form if the terms and conditions of your account do not restrict the circumstances in which the account may be closed.
Britannia is a trading name of The Co-operative Bank p.l.c.
The Co-operative Bank p.l.c. Registered office: P.O. Box 101, 1 Balloon Street, Manchester, M60 4EP. Registered in England and Wales No. 990937.
The Co-operative Bank is authorised and regulated by the Financial Services Authority (No. 121885), subscribes to the Lending Code and the Financial Ombudsman Service and is licensed by the Office of Fair Trading (No. 006110).
Credit facilities provided by The Co-operative Bank Plc, are subject to status and not available to non-UK residents or anyone under 18 years of age. Policy Supplier terms and conditions apply.
THIS SITE IS ONLY INTENDED FOR RESIDENTS OF THE UNITED KINGDOM
© 2012 The Co-operative Bank p.l.c. trading as Britannia
The Co-operative Bank p.l.c. Registered office: P.O. Box 101, 1 Balloon Street, Manchester, M60 4EP. Registered in England and Wales No. 990937.
The Co-operative Bank is authorised and regulated by the Financial Services Authority (No. 121885), subscribes to the Lending Code and the Financial Ombudsman Service and is licensed by the Office of Fair Trading (No. 006110).
Credit facilities provided by The Co-operative Bank Plc, are subject to status and not available to non-UK residents or anyone under 18 years of age. Policy Supplier terms and conditions apply.
THIS SITE IS ONLY INTENDED FOR RESIDENTS OF THE UNITED KINGDOM
© 2012 The Co-operative Bank p.l.c. trading as Britannia