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Identification requirements

Identification Requirements

Applying for a new account

We and the other members of The Co-operative Group may use, analyse and access your information to maintain and develop our relationship with you. Information shared with the credit reference and fraud prevention agencies may be accessed by other organisations and used by us and them to prevent fraud and money laundering. By asking for this information it is harder for criminals to provide false information and to launder money through the financial system. It is also a major defence against other types of financial crime including identity theft.

Our this link will open a PDF document in a new window ID Requirement Guide tells you how many pieces and what type of identification is required to take out a mortgage. You'll notice some items of ID appear in both lists, however please note, you cannot use the same item to confirm both your name and address.

Points to note

Applying in branch

  • Please bring along original forms of identification, not photocopies, in case they're needed.

Applying over the internet or over the telephone

  • Wherever possible we will use electronic verification (EID) to confirm your identity. If this is not successful we will advise you that paper identification is required. Please refer to the ID Requirements Guide above.
  • If paper identification is required you can either visit your local branch, or send it to our head office address.
  • If sending copies, please ensure it has been correctly certified (see below).

Important information - Please read

We’ll be sure to return all identification to you. But for your security, we don’t recommend sending cash or original copies of sensitive identification like passports or driving licences by post.

You may send us certified copies of sensitive identification, which can be certified at a Britannia branch, a UK solicitor or another bank or building society. If the ID is not certified at a Britannia branch, the person certifying the identification will need to use the following wording: “This is a true copy of the original which I have seen”, they’ll also need to sign, date, print their name and include their company stamp on the document. Please note that colour certified copies are not acceptable, due to UK crown copyright. You'll still need to send original copies of other documents.

Please send the required information to:
Britannia
Mortgage and Insurance Customer Service Centre (M&ICSC)
Leek
Staffordshire Moorlands
ST13 5RG

www.britannia.co.uk